About This Position
About Sound
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.
Why join us?
A remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact
A team that champions inclusivity, innovation, and excellence
Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
About the Team
Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.
About the Role
The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.
The Details:
Candidates located in and/or able to work in Central or Eastern time zone preferred.
Schedule:
Friday – Sunday: 7:00am to 5pm
Admin Day Thursday: 8am to 1pm.
Schedule can fluctuate as staffing requires, and may become 10-hour shift
Will be in holiday rotation. Rotation is scheduled >1 year in advance for planning purposes
Essential Duties and Responsibilities
Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement
Serving as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams)
Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors
Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise
Preparing PDF extracts of key components of the EMR needed for physician advisor case review
Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
Monitoring and triaging case requests to ensure target case completion deadlines are achieved
Assisting Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team
Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient
Reviewing hospitalist patient lists for observation and short stay cases
Reviewing patient medical record for needed information
Creating cases in internal software
Communicating with Hospitalist Team of any status changes that need to be made
Documenting all steps in internal software
Assisting in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary
General office work (data entry, forms, etc.)
Completing additional special projects as assigned
The Details: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:
Values
Resourceful: Proactive willingness to utilize available information and tools to figure things out
Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve
Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
Communication: The ability to speak, write, and listen clearly and consistently
Knowledge, Skills, and Abilities
Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills
Ability to assess patient’s clinical status for admissions, observation or discharge
Ability to assess patient’s clinical status
Proficient with electronic medical record systems
Education and Experience
Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field
3+ years of experience in case management in emergency or acute care setting
Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful)
Salary Range
This position offers an annual salary range of $75,000 to $85,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#SoundBC
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.
Why join us?
A remote-first culture that values flexibility and collaboration
Opportunities to grow your career while making a real impact
A team that champions inclusivity, innovation, and excellence
Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.
Sound Physicians offers a competitive benefits package inclusive of the items below, and more:
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
About the Team
Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.
About the Role
The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.
The Details:
Candidates located in and/or able to work in Central or Eastern time zone preferred.
Schedule:
Friday – Sunday: 7:00am to 5pm
Admin Day Thursday: 8am to 1pm.
Schedule can fluctuate as staffing requires, and may become 10-hour shift
Will be in holiday rotation. Rotation is scheduled >1 year in advance for planning purposes
Essential Duties and Responsibilities
Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement
Serving as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams)
Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors
Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise
Preparing PDF extracts of key components of the EMR needed for physician advisor case review
Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
Monitoring and triaging case requests to ensure target case completion deadlines are achieved
Assisting Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team
Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient
Reviewing hospitalist patient lists for observation and short stay cases
Reviewing patient medical record for needed information
Creating cases in internal software
Communicating with Hospitalist Team of any status changes that need to be made
Documenting all steps in internal software
Assisting in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary
General office work (data entry, forms, etc.)
Completing additional special projects as assigned
The Details: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:
Values
Resourceful: Proactive willingness to utilize available information and tools to figure things out
Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve
Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
Intellectually curious: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
Passionate: Demonstrates a genuine enthusiasm for and excitement about the work; gets others excited about work or projects they're involved in and working on
Strategic thinker: Demonstrates the ability to look at the big picture and proactively develop a plan of action
Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
Communication: The ability to speak, write, and listen clearly and consistently
Knowledge, Skills, and Abilities
Proficiency with Microsoft Office Suite, including advanced Outlook, Word, Excel, Visio, Microsoft Project and PowerPoint skills
Ability to assess patient’s clinical status for admissions, observation or discharge
Ability to assess patient’s clinical status
Proficient with electronic medical record systems
Education and Experience
Associates or Bachelor’s Degree in nursing or LPN certification preferred or related field
3+ years of experience in case management in emergency or acute care setting
Strong clinical knowledge and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is helpful)
Salary Range
This position offers an annual salary range of $75,000 to $85,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate’s experience, education and geographic location.
Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.
#SoundBC
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
