About This Position
Job Summary: The Executive Director-Ambulatory Services is a key member of the administrative leadership team responsible for providing strategic leadership, operational oversight, and administrative direction for multiple outpatient clinics, urgent care services, and ambulatory programs operating under the Loma Linda University Children’s Hospital (LLUCH) license. This position leads the delivery of high-quality, patient-centered, safe, efficient, and financially sustainable care while ensuring compliance with all regulatory, accreditation, licensure, and organizational standards. Collaborates closely with senior leadership, physicians, nursing leaders, operational leaders, and interdisciplinary teams to develop and implement strategies that advance organizational goals, optimize and expand ambulatory services, improve patient access and experience, enhance clinical quality and outcomes, and support sustainable organizational growth. Provides executive leadership for business development, service line management, operational excellence, performance improvement, workforce development, financial stewardship, and innovation across the outpatient continuum. Fosters a culture of accountability, inclusion, safety, service excellence, evidence-based practice, continuous learning, and innovation. Utilizes data analytics, technology, and performance improvement methodologies to drive operational efficiency, regulatory compliance, patient safety, workforce engagement, quality outcomes, and overall organizational performance. Serves as a key partner in advancing the mission, vision, and strategic priorities of Loma Linda University Health through the development of collaborative partnerships, support of nursing excellence, research and academic initiatives, and the promotion of exceptional experiences for patients, families, physicians, staff, students, and community stakeholders. Exercises substantial independent judgment and decision-making authority in the planning, implementation, and evaluation of ambulatory operations and strategic initiatives. Performs other duties as assigned.
Education and Experience: Bachelor of Science Degree in Nursing and a Master of Science Degree in the field of healthcare, administration, education, or business required, or, Associate's Degree in Nursing with a Bachelor of Science Degree in a non-nursing field and a Master of Science Degree in Nursing required. Minimum of five years of nursing experience which has provided opportunity to demonstrate competencies in clinical nursing, education. Minimum three years of practice experience with budget, strategic planning, marketing plan development and implementation required leadership, and/or administration required.
Knowledge and Skills: Substantial knowledge of outpatient clinic and urgent care state and federal healthcare regulations and accreditation standards, quality, patient safety, performance improvement methodologies, finance, medical staff structure, peer review and legal aspects of care and evidenced-based clinical practice standards required. Exhibits professional behavior at all times and displays personal qualities such as kindness, compassion, understanding, integrity, respect, discretion, confidentiality. Ability to work effectively with a wide variety of staff. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (e.g., Word, Excel, Power Point, Access); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.
Licensures and Certifications: Active California Registered Nurse (RN) Licensure required. Basic Life Support (BLS), certification issued by the American Heart Association required. Nurse Executive Certification preferred.
