Care Coordinator
Zoya Care Health Home
Location: Seattle/King County & Pierce County, Washington
Job Type: Full-Time, Part-Time, or On-Call
Pay: $25.00–$27.00 per hour
Schedule: Monday–Friday, generally 10:00 AM–6:00 PM, with flexible scheduling based on member and program needs
Work Setting: Field-Based / Hybrid
Apply: zoyacareprovider@gmail.com
Posted: August 21, 2026
Make a Difference. Build Relationships. Change Lives.
Zoya Care Health Home is seeking a compassionate, dependable, and motivated Care Coordinator who is passionate about helping individuals and families navigate complex healthcare and social service systems.
This is more than a desk job. As a Care Coordinator, you will work directly with high-risk Medicaid members in their homes and communities, helping them overcome barriers to healthcare, housing, behavioral health services, and other essential resources.
The ideal candidate is someone who genuinely enjoys helping people, building trust, solving problems, and advocating for members who may have difficulty accessing services on their own.
If you are organized, compassionate, comfortable working independently, and ready to make a meaningful difference in the community, we would love to hear from you.
What You’ll Do
Member Outreach & Engagement
Conduct in-person, telephone, and community-based outreach to assigned members.
Build trusting, respectful relationships with members and their support systems.
Educate members about Health Home services and available community resources.
Engage members who may be difficult to reach or have complex needs.
Provide culturally responsive and person-centered support.
Assessment & Care Planning
Complete comprehensive assessments of member needs, including:
Physical and behavioral health
Mental health
Substance use
Housing and food security
Transportation
Social and environmental needs
Other social determinants of health
Develop individualized, person-centered care plans in partnership with each member.
Monitor progress and update care plans as member needs change.
Care Coordination & Advocacy
Coordinate services with:
Primary care providers
Behavioral health providers
Substance use treatment programs
Hospitals and specialty providers
Housing agencies
Community-based organizations
Other healthcare and social service partners
Help members schedule and attend important appointments.
Provide appointment reminders and follow-up.
Assist members in overcoming barriers to accessing healthcare and community resources.
Advocate for members and help connect them with appropriate services.
Transitional Care
Support members following hospital or emergency department visits.
Assist with discharge planning and follow-up appointments.
Help ensure continuity of care and communication between providers.
Follow up with members to identify and address barriers after transitions in care.
Health Education & Self-Management
Provide education and support related to:
Medication adherence
Chronic disease management
Healthy lifestyle choices
Preventive care
Self-management skills
Encourage members to take an active role in their health and wellness.
Documentation & Compliance
Document member contacts, interventions, referrals, and outcomes accurately and within required timelines.
Maintain complete and compliant electronic member records.
Complete documentation within 24 hours of member contacts whenever required.
Use electronic care management and documentation systems.
Maintain confidentiality and follow all applicable program, privacy, and regulatory requirements.
Team Collaboration
Participate in team meetings, case conferences, and care coordination activities.
Communicate effectively with supervisors and team members.
Participate in required training and professional development.
Work collaboratively while maintaining the ability to manage an independent caseload.
Your Typical Day
A typical Care Coordinator may:
Visit 3–4 members per day.
Meet members in their homes or community settings.
Help a member schedule a medical appointment.
Coordinate with a healthcare provider after a hospital discharge.
Connect a member with housing, food, transportation, or behavioral health resources.
Follow up with a member who has been difficult to reach.
Document services and update the member's care plan.
Collaborate with the care team to address complex needs.
Every day is different, and every member has a different story.
Who We’re Looking For
We are looking for someone who is:
Compassionate and nonjudgmental.
Reliable and accountable.
Comfortable working with diverse populations.
Able to establish trust with people from different backgrounds.
Organized and able to manage multiple priorities.
Comfortable working independently in the community.
A strong communicator and active listener.
Comfortable navigating healthcare and social service systems.
Committed to accurate and timely documentation.
Motivated by helping people achieve better health and quality-of-life outcomes.
Minimum Qualifications
Education & Experience
Preferred:
· Bachelor's Degree of Social Work, Psychology, Social Services, Human Services, or Behavioral Science.
Licensed Certified Chemical Dependency Professional
Master's Degree in Social Work, Psychology, Social Services, Human Services, or Behavioral Sciences.
Licensed Practical Nurse
Licensed Mental Health Counselor
Licensed Marriage and Family Therapist
Licensed Clinical Psychologist
OR
Minimum:
· Indian Health Service (IHS) Certified Community Health Representative CHR)
At least two years of experience working with high-risk, vulnerable, or underserved populations.
Relevant Experience
Experience working with one or more of the following populations or areas is highly valued:
Medicaid members
Health Home or care coordination programs
Case management
Homeless or housing-insecure populations
Mental health
Substance use disorders
Chronic medical conditions
Older adults or individuals with disabilities
Community health
Social services
Healthcare navigation
Preferred Qualifications
Candidates with the following are strongly encouraged to apply:
Registered Nurse (RN)
Licensed Social Worker
Community Health Worker certification
Care coordination or case management experience
Health Home or Enhanced Care Management (ECM) experience
Experience working with high-risk Medicaid populations
Bilingual or multilingual skills, including Spanish, Somali, Amharic, Arabic, or other commonly spoken community languages
Required Skills & Requirements
Strong written and verbal communication skills.
Excellent interpersonal and relationship-building skills.
Ability to work independently and manage an assigned caseload.
Strong organizational and time-management skills.
Ability to work effectively in homes and community settings.
Basic computer and electronic documentation skills.
Ability to maintain accurate and timely documentation.
Reliable transportation for field-based member visits.
Valid driver's license.
Ability to travel throughout assigned service areas.
Must successfully complete required background and driver's license checks.
Work Environment
This is a field-based position serving members throughout Seattle/King County and Pierce County.
The position may include:
Member home visits
Community visits
Healthcare appointments
Outreach activities
Provider and community partner meetings
Remote work
Office-based work
Team meetings and trainings
Physical Requirements
The Care Coordinator must be able to:
Travel to member locations.
Sit, stand, and walk for extended periods.
Navigate a variety of community and residential environments.
Carry basic work materials and equipment as needed.
What Zoya Care Offers
We believe our employees are our greatest asset. We are committed to creating a supportive environment where Care Coordinators can grow professionally while making a meaningful difference in the community.
Benefits and opportunities may include:
Competitive pay: $25.00–$27.00 per hour
Flexible scheduling
Full-time, part-time, and on-call opportunities
Paid training
Medical insurance
Dental insurance
Vision insurance
Career growth opportunities
Supportive team environment
Meaningful community-based work
Opportunities to develop skills in care coordination and Health Home services
Why Join Zoya Care?
At Zoya Care, we believe healthcare is about more than appointments and diagnoses.
It is about people.
Our Care Coordinators help members navigate difficult situations, connect with resources, understand their healthcare options, and build confidence in managing their own health.
If you want a career where your work can directly improve someone's life, Zoya Care may be the right place for you.
How to Apply
Please submit:
Resume
Cover letter
Email: zoyacareprovider@gmail.com
Subject: Health Home Care Coordinator Application
Please include your relevant education, certifications, care coordination/case management experience, and experience working with Medicaid or other high-risk populations.
We’re Looking for the Right Person—Not Just the Right Resume.
If you are compassionate, dependable, organized, and passionate about helping people, we encourage you to apply.
Join Zoya Care and help us connect people to the care, resources, and support they need to thrive.
Pay: $25.00 - $27.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Work Location: Hybrid remote in King County, WA
