About This Position
NOTE:
Before applying: You are paid per phone call and the amount spent on each phone call. You do NOT need to sit at a desk for a certain amount of hours, just keep a phone near you. Mobile phone is fine.
Job Overview
As a Trust & Safety Phone Agent, you’ll support customers and clients by phone, helping address concerns clearly, respectfully, and efficiently. You’ll handle inbound and outbound calls, document interactions accurately, and use sound judgment to identify issues and guide callers toward appropriate next steps. Your impact: Clear, thoughtful support helps customers feel heard and enables clients to resolve concerns with accurate information.
Duties
Respond to inbound calls and make outbound calls to provide customer support and client services.
Listen carefully, ask focused questions, and use customer service problem-solving and analysis skills to address concerns.
Communicate policies and next steps with professionalism, strong phone etiquette, and clear client communication.
Complete data entry, type accurate call notes, and maintain organized records using computer systems and Microsoft Office.
Support service-related sales conversations when appropriate, and handle cash transactions only when assigned.
Skills
Strong English communication, writing, and phone communication skills; bilingual or multilingual abilities are welcome.
Customer service, call center experience, and client services experience are preferred.
Demonstrated organizational skills, typing accuracy, computer skills, and technical proficiency with Microsoft Office.
Ability to assess information, resolve customer concerns, and communicate clearly with diverse callers.
Outbound calling experience and cash handling skills are helpful; sales experience is a plus.
Pay: $50.00 per hour
Expected hours: 1.0 per week
Benefits:
Work from home
Work Location: Remote
Before applying: You are paid per phone call and the amount spent on each phone call. You do NOT need to sit at a desk for a certain amount of hours, just keep a phone near you. Mobile phone is fine.
Job Overview
As a Trust & Safety Phone Agent, you’ll support customers and clients by phone, helping address concerns clearly, respectfully, and efficiently. You’ll handle inbound and outbound calls, document interactions accurately, and use sound judgment to identify issues and guide callers toward appropriate next steps. Your impact: Clear, thoughtful support helps customers feel heard and enables clients to resolve concerns with accurate information.
Duties
Respond to inbound calls and make outbound calls to provide customer support and client services.
Listen carefully, ask focused questions, and use customer service problem-solving and analysis skills to address concerns.
Communicate policies and next steps with professionalism, strong phone etiquette, and clear client communication.
Complete data entry, type accurate call notes, and maintain organized records using computer systems and Microsoft Office.
Support service-related sales conversations when appropriate, and handle cash transactions only when assigned.
Skills
Strong English communication, writing, and phone communication skills; bilingual or multilingual abilities are welcome.
Customer service, call center experience, and client services experience are preferred.
Demonstrated organizational skills, typing accuracy, computer skills, and technical proficiency with Microsoft Office.
Ability to assess information, resolve customer concerns, and communicate clearly with diverse callers.
Outbound calling experience and cash handling skills are helpful; sales experience is a plus.
Pay: $50.00 per hour
Expected hours: 1.0 per week
Benefits:
Work from home
Work Location: Remote
