About This Position
Kline Galland Benaroya Services is seeking an experienced Home Health & Hospice Intake Manager, LPN or RN to lead our intake, referral, eligibility, and scheduling functions for our growing Home Health and Hospice programs.
Due to the nature of this position and the need for direct collaboration with patients and staff, this role is performed on-site and is not a remote opportunity.
Job summary: Oversees the end-to-end referral/intake, eligibility verification, and scheduling process to ensure patients transition into care smoothly, quickly, and compliantly.
RN Registered Nurse pay scale: $93,600 to $124,800 a year LPN Licensed Practical Nurse pay scale: $87,360 to $108,160 a year
Core Responsibilities:
Operations Oversight: Manage the daily workflow of the intake and scheduling teams, ensuring timely processing of incoming referrals.
Eligibility & Compliance: Review patient records for home health and hospice appropriateness and verify insurance authorization under Medicare, Medicaid, and private payer guidelines.
Serves as primary referral screener and responder to all incoming referrals into AIDA, Wellsky, fax and email.
Clinical Expertise: Assures clinical appropriateness of all home health and hospice admissions
Coordinates complex care transitions from hospital to home health or hospice service, including coordinating including wound care agreements, pain pumps or other specialized services.
Screens referrals from hospice for clinical complexities and coordinates needed services such as pain pumps and or wound care contracts
Stakeholder Collaboration: Partner with hospital discharge planners, physicians, and internal liaisons and clinical teams to clear barriers to admission.
Builds and monitors community and customer perceptions of Kline Galland Hospice and Home Health Services as a high-quality provider of services.
Works collaboratively with Home Health and Hospice Leadership team members to drive admissions and growth, while maintaining excellence in care and customer service.
Team Leadership: Supervise, train, and mentor intake coordinators and support staff.
Is part of the Benaroya Services leadership team, promoting process improvement and efficiencies and organizational performance improvement initiatives.
Participates in the Administrator On Call rotation
Performance Tracking: Monitor key performance indicators (KPIs) like referral conversion rates and time-to-admission to drive efficiency.
Qualifications & Requirements
Experience: 2 to 5 years of healthcare experience, with a strong background in home health and hospice plus 1+ years in a supervisory role.
License: LPN Licensed Practical Nurse or RN Registered Nurse
Regulatory Knowledge: Deep understanding of Medicare Conditions of Participation, state Department of Health regulations, and insurance requirements.
Technical Skills: Familiarity with Electronic Health Record (EHR) systems, MS Office Suite.
Benefits
We offer a robust benefits package to support your health, work-life balance, and professional growth:
Experience
Home care experience, Medicare, Electronic health records (EHR) management, Hospice experience, Team leadership, Hospice care, Regulatory compliance, Patient management software, Supervising experience, Insurance regulation, Medicare regulations, Centers for Medicare and Medicaid Services (CMS), Health record tracking, Medicaid regulations, Home healthcare regulations, Productivity software, Home health agency experience, Healthcare compliance
Benefits
Continuing education credits, Health insurance, Dental insurance, Paid time off, Vision insurance, 403(b), Loan forgiveness, Opportunities for advancement
