About This Position
About ART Vision
ART Vision is a state-of-the-art ophthalmology, refractive surgery, dry eye, and aesthetic practice founded by Dr. Alison R. Tendler. We are dedicated to providing exceptional patient experiences through innovation, personalized care, and outstanding results.
At ART Vision and ARTisan Skin & Laser Center, our team is guided by four core values:
People
Professionalism
Productivity
Positivity
We are seeking an energetic, compassionate, and motivated Patient Care & Surgical Counselor/Ophthalmic Assistant who thrives in a fast-paced environment and enjoys building relationships with patients while helping them achieve their vision and aesthetic goals.
Position Summary
The Patient Care & Surgical Counselor/Ophthalmic Assistant serves as a key member of our clinical team, supporting providers in patient care while educating patients about treatment options, surgical procedures, and aesthetic services.
This position combines clinical responsibilities with patient counseling, treatment coordination, and sales support. The ideal candidate is comfortable discussing recommendations, answering questions, overcoming concerns, and helping patients move forward with elective procedures and services.
Essential Duties & Responsibilities & Clinical Responsibilities
Assist providers with patient examinations and procedures
Obtain and document patient medical histories
Perform diagnostic and vision testing
Conduct visual acuity testing, tonometry, keratometry, refractometry, visual fields, and other ophthalmic testing
Prepare patients for examinations and procedures
Educate patients regarding medications, treatments, and surgical procedures
Assist with in-office procedures and operating room activities
Provide pre-operative and post-operative patient care
Maintain exam rooms, instruments, and clinical equipment
Sterilize and maintain instruments according to protocol
Ensure accurate and timely documentation within patient records
Patient Counseling & Sales Responsibilities
Educate patients on recommended surgical, vision correction, dry eye, and aesthetic treatment options
Discuss procedure benefits, pricing, financing options, and expected outcomes
Answer patient questions and address concerns with confidence and professionalism
Help patients make informed decisions regarding elective procedures and services
Follow up with leads and prospective patients who have expressed interest in treatment
Assist with consultation conversions and practice growth initiatives
Support marketing events, patient seminars, and promotional campaigns as needed
Track and document patient communications and outcomes
Administrative Responsibilities
Coordinate and manage patient scheduling
Answer incoming calls and assist patients professionally
Respond to patient inquiries in person, by phone, and electronically
Monitor and update patient records
Scan and manage insurance documentation and paperwork
Process reports and administrative requests
Order supplies as needed
Assist with daily office operations and workflow management
Preferred Technical Skills
Experience with any of the following is highly desirable:
Visual acuity testing
Pupillary assessment
Tonometry
Keratometry
Refractometry
Ocular motility testing
Visual field testing
Surgical assistance
Instrument sterilization and maintenance
Electronic Medical Records (EMR/EHR)
Desired Attributes
We are looking for someone who possesses:
Compassion and empathy
Strong communication skills
Confidence in discussing treatment recommendations
Relationship-building abilities
Professional appearance and demeanor
Strong organizational skills
Attention to detail
Ability to multitask in a fast-paced environment
Positive attitude and team-first mindset
Strong problem-solving skills
Emotional intelligence and active listening skills
Qualifications & Education
Certified Ophthalmic Assistant (COA) preferred but not required
High school diploma or equivalent required
BLS Certification preferred
Experience
Minimum 1 year of experience in a medical office, ophthalmology, optometry, plastic surgery, aesthetics, healthcare sales, or related healthcare environment preferred
Previous ophthalmology experience is strongly preferred
Experience discussing treatment plans, elective procedures, or healthcare services is highly desirable
Sales, patient counseling, treatment coordination, or consultation experience is a plus
Knowledge of medical terminology and surgical environments is preferred
Strong computer and EMR experience required
Key Competencies
Patient Relationship Management
Sales & Consultation Skills
Critical Thinking & Problem Solving
Professional Communication
Teamwork & Collaboration
Customer Service Excellence
Adaptability
Leadership & Initiative
Technology Proficiency
Strong Work Ethic
Why Join ART Vision?
Competitive pay based on experience
Opportunity for performance incentives and bonuses
Growth opportunities within a rapidly expanding practice
Work alongside an innovative surgeon and a dedicated team
Make a meaningful difference in patients' lives every day
Job Type: Full-time
Schedule: Monday–Friday
Experience Preferred:
Ophthalmology: 1 year
Medical Office: 1 year
Patient Counseling/Sales: 1 year
Work Location: In Person
Pay: $20.00 - $25.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Work Location: In person
ART Vision is a state-of-the-art ophthalmology, refractive surgery, dry eye, and aesthetic practice founded by Dr. Alison R. Tendler. We are dedicated to providing exceptional patient experiences through innovation, personalized care, and outstanding results.
At ART Vision and ARTisan Skin & Laser Center, our team is guided by four core values:
People
Professionalism
Productivity
Positivity
We are seeking an energetic, compassionate, and motivated Patient Care & Surgical Counselor/Ophthalmic Assistant who thrives in a fast-paced environment and enjoys building relationships with patients while helping them achieve their vision and aesthetic goals.
Position Summary
The Patient Care & Surgical Counselor/Ophthalmic Assistant serves as a key member of our clinical team, supporting providers in patient care while educating patients about treatment options, surgical procedures, and aesthetic services.
This position combines clinical responsibilities with patient counseling, treatment coordination, and sales support. The ideal candidate is comfortable discussing recommendations, answering questions, overcoming concerns, and helping patients move forward with elective procedures and services.
Essential Duties & Responsibilities & Clinical Responsibilities
Assist providers with patient examinations and procedures
Obtain and document patient medical histories
Perform diagnostic and vision testing
Conduct visual acuity testing, tonometry, keratometry, refractometry, visual fields, and other ophthalmic testing
Prepare patients for examinations and procedures
Educate patients regarding medications, treatments, and surgical procedures
Assist with in-office procedures and operating room activities
Provide pre-operative and post-operative patient care
Maintain exam rooms, instruments, and clinical equipment
Sterilize and maintain instruments according to protocol
Ensure accurate and timely documentation within patient records
Patient Counseling & Sales Responsibilities
Educate patients on recommended surgical, vision correction, dry eye, and aesthetic treatment options
Discuss procedure benefits, pricing, financing options, and expected outcomes
Answer patient questions and address concerns with confidence and professionalism
Help patients make informed decisions regarding elective procedures and services
Follow up with leads and prospective patients who have expressed interest in treatment
Assist with consultation conversions and practice growth initiatives
Support marketing events, patient seminars, and promotional campaigns as needed
Track and document patient communications and outcomes
Administrative Responsibilities
Coordinate and manage patient scheduling
Answer incoming calls and assist patients professionally
Respond to patient inquiries in person, by phone, and electronically
Monitor and update patient records
Scan and manage insurance documentation and paperwork
Process reports and administrative requests
Order supplies as needed
Assist with daily office operations and workflow management
Preferred Technical Skills
Experience with any of the following is highly desirable:
Visual acuity testing
Pupillary assessment
Tonometry
Keratometry
Refractometry
Ocular motility testing
Visual field testing
Surgical assistance
Instrument sterilization and maintenance
Electronic Medical Records (EMR/EHR)
Desired Attributes
We are looking for someone who possesses:
Compassion and empathy
Strong communication skills
Confidence in discussing treatment recommendations
Relationship-building abilities
Professional appearance and demeanor
Strong organizational skills
Attention to detail
Ability to multitask in a fast-paced environment
Positive attitude and team-first mindset
Strong problem-solving skills
Emotional intelligence and active listening skills
Qualifications & Education
Certified Ophthalmic Assistant (COA) preferred but not required
High school diploma or equivalent required
BLS Certification preferred
Experience
Minimum 1 year of experience in a medical office, ophthalmology, optometry, plastic surgery, aesthetics, healthcare sales, or related healthcare environment preferred
Previous ophthalmology experience is strongly preferred
Experience discussing treatment plans, elective procedures, or healthcare services is highly desirable
Sales, patient counseling, treatment coordination, or consultation experience is a plus
Knowledge of medical terminology and surgical environments is preferred
Strong computer and EMR experience required
Key Competencies
Patient Relationship Management
Sales & Consultation Skills
Critical Thinking & Problem Solving
Professional Communication
Teamwork & Collaboration
Customer Service Excellence
Adaptability
Leadership & Initiative
Technology Proficiency
Strong Work Ethic
Why Join ART Vision?
Competitive pay based on experience
Opportunity for performance incentives and bonuses
Growth opportunities within a rapidly expanding practice
Work alongside an innovative surgeon and a dedicated team
Make a meaningful difference in patients' lives every day
Job Type: Full-time
Schedule: Monday–Friday
Experience Preferred:
Ophthalmology: 1 year
Medical Office: 1 year
Patient Counseling/Sales: 1 year
Work Location: In Person
Pay: $20.00 - $25.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Work Location: In person
